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GUIDE 03 · EMERGENCY

Get help in China.

Phone numbers, showable phrases and next contacts for immediate danger, lost documents or a phone and payment problem.

Guide facts checked Aug 26, 20264 stepsView source dates ↗

Review due 2026-10-27

SHOW THIS TO SOMEONE

Useful words when you need help.

Show the matching phrase to someone nearby.

I need help.

我需要帮助。

Please call an ambulance.

请帮我叫救护车。

This is my hotel address.

这是我的酒店地址。

I have lost my passport.

我的护照丢失了。

OPTIONAL · PERSONAL HOTEL CARD

Make it once. Keep it on your phone.

Use the Chinese name and address supplied by your accommodation to create a hotel card. Download the PNG image to your phone's photos or files, then show it offline without returning to this website.

Create my hotel card

Name and address are required. Phone and emergency contact are optional. Details are remembered here when browser storage is available.

Private travel details

Your image is generated in this browser. Private details are never submitted to the server, written to logs, placed in the page URL or added to the public guide PDFs. Clearing browser data removes the editable draft, but does not delete images you have downloaded.

Before you check in / 入住前确认Optional bilingual template for your hotel to complete / 可选，由酒店填写

Ask your hotel to confirm passport check-in, arrival times, your room and who to contact. Copy or download the bilingual message when ready.
请酒店核实护照入住、入住时段、房型景观与异常联系人，再复制或下载双语消息。

Blank fields stay 待确认 / Pending confirmation.
仅填写已核实的信息；无需填写护照号码或上传证件。

Times use China Standard Time (UTC+8). 所有时间均为北京时间。

Property & booking / 酒店与预订
Foreign-passport check-in / 外籍护照入住
Check-in & check-out / 入住时段
Room & view / 房型与景观
Arrival issues & contacts / 抵达异常与联系
Verification / 信息核实

This template stays in this tab and is not saved or sent to the hotel automatically. Copy or download it before leaving.
模板仅保留在当前页面，不会自动保存或发送给酒店；离开前请复制或下载。

On this page 4 steps
01

If needed

Get immediate help and give your location

Use the police, fire and medical numbers shown in this guide and on the Quick Card.

  1. If you can do so safely, move away from the immediate danger and seek nearby staff or authorities.
  2. Call the relevant emergency service listed in this guide. Start with where you are: airport, terminal, street, hotel or a visible landmark.
  3. If speaking is difficult, show the matching Chinese help phrase and ask someone nearby to help make the call.
Ready when
The service or a person helping you knows where you are and what help you need.
If this does not work
If your phone or connection fails, ask nearby staff to call. Keep the printed Quick Card or written location available.
Last checked Aug 26, 2026
A Guide to Working and Living in China as Business Expatriates (2025 Edition) ↗The State Council of the People's Republic of China
02

If needed

If your phone or payment stops working

Use the offline address and a separate way to contact help.

  1. At a staffed location, show your saved or written hotel address and ask for help contacting the accommodation.
  2. For a missing bank card or a payment problem, contact the card issuer or the payment app through its official support channel.
  3. If theft or an immediate safety issue is involved, use police help. Do not give verification codes or account passwords to someone offering an unsolicited fix.
Ready when
You have a safe contact or transfer plan and have reached the relevant provider about the affected account.
If this does not work
Ask reception or an airport information desk for help making the call. Use a separate payment method whose acceptance has been confirmed.
Last checked Aug 26, 2026
A Guide to Working and Living in China as Business Expatriates (2025 Edition) ↗The State Council of the People's Republic of China
Guide to Payment Services in China ↗The State Council of the People's Republic of China
03

If needed

If your passport is missing, contact the right authorities

Use this as a contact sequence, not as permission to travel with a replacement document.

  1. Report the loss to local police and ask how to reach the local public-security exit-entry office. Ask that office what loss-reporting steps apply to you.
  2. Contact your country's embassy or consulate through its official website for replacement-document instructions.
  3. Ask the local exit-entry office about your stay and onward-travel situation. Use 12367 for immigration-service information and discuss affected bookings with your airline or accommodation.
Ready when
The relevant authorities have given you instructions for your own documents and travel situation.
If this does not work
Ask your accommodation to help contact the offices. Do not assume a photograph, police report or replacement document alone is sufficient for onward travel.
Last checked Aug 26, 2026
A Guide to Working and Living in China as Business Expatriates (2025 Edition) ↗The State Council of the People's Republic of China
National Immigration Administration ↗National Immigration Administration of China
Lost Passport — official contact guidance ↗National Immigration Administration of China
04

If needed

Use 12367 for immigration-service questions

Keep the question specific so you can find the right official service.

  1. State the city you are in and the issue you need help with, such as where to ask about a missing passport or an entry document.
  2. Write down the office or next contact you are given. Share identity details only with the appropriate authority through its official channel.
Ready when
You know the appropriate office or official next step for your question.
If this does not work
If the line is unavailable, use the NIA website or ask local staff to help you contact the appropriate office. Use emergency services for immediate danger.
Last checked Aug 26, 2026
A Guide to Working and Living in China as Business Expatriates (2025 Edition) ↗The State Council of the People's Republic of China
National Immigration Administration ↗National Immigration Administration of China

SOURCE TRAIL

Check the original record.

01

A Guide to Working and Living in China as Business Expatriates (2025 Edition)

The State Council of the People's Republic of China · Accessed Oct 25, 2026

OFFICIAL SOURCE ↗
02

Guide to Payment Services in China

The State Council of the People's Republic of China · Accessed Aug 26, 2026

OFFICIAL SOURCE ↗
03

National Immigration Administration

National Immigration Administration of China · Accessed Oct 25, 2026

OFFICIAL SOURCE ↗
04

Lost Passport — official contact guidance

National Immigration Administration of China · Accessed Sep 27, 2026

OFFICIAL SOURCE ↗